CEO Alex Levin says CX teams can use a natural language interface to describe the AI agent they want and the Copilot AI agent ...

One of the largest insurance companies in the U.S. handles 12,000 policy requests every day. Two years back, their call center had 180 agents who answered simpl ...

We select the best, most engaging detective shows streaming on Netflix, including the legal drama The Lincoln Lawyer and the ...

A look at the legal aspects and relevant laws regarding a hypothetical theft of bitcoin utilizing quantum computers.

The College of St. Joseph the Worker was founded as a proposition that lost young men shouldn’t be condemned or written off.

In December 2025, a botnet unleashed a record-shattering 31.4 Tbps DDoS wave—proof that yesterday’s worst-case is today’s ...

An interview with Kaja Chan, who voices Mio from Split Fiction, discussing the game, acting, and the BAFTA awards.

Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...

New platform shatters the decades-old 'AI handles it or a human handles it' model - introducing a third paradigm where AI ...

Prompt injection flaws in Microsoft Copilot Studio and Salesforce Agentforce let attackers weaponize form inputs to override ...

How scammers use voice cloning and deepfakes—and the simple steps to verify what’s real ...